Frequently Asked Questions

General Questions

What extras may I purchase?: The following extras are available:

Inside Fridge - Cleaning the interior of the fridge

Load of Laundry - Wash and dry one load per your instructions

Inside Cabinets - Cleaning the interior of kitchen and bathroom cabinets

Interior Windows - Cleaning windowsills, blinds, and windowpanes

Inside Microwave - Cleaning microwave interior

Load of Dishes - Washing one load per your instructions

Baseboards - Dusting and cleaning baseboards throughout your home

Finished Basement - Cleaning common areas in a finished basement

Vacuum Furniture - Vacuuming of all upholstered furniture

Change Sheets - Changing all bed sheets (new sheets must be available)

Deep Cleaning - Cleaning for an additional 2 hours; suggested for homes not cleaned for >30 days

Inside Oven - Cleaning inside of the oven

Break Down Boxes - Deconstruct and remove cardboard boxes to the trash area

Clean Trash Cans - Scrub and sanitize kitchen and bathroom trash cans inside and out

Expired Goods - Sort through your fridge, freezer, and pantry and dispose of expired products

Put Away Toys - Pickup and organization of toys throughout the home
Can I purchase a gift certificate?: Yes. Click here and navigate to Gift Certificates.
When can I expect my cleaning to start?: We try our best to arrive right on time. However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed. If your cleaner is running late, they will call or text you to let you know.
Can I designate a subset of rooms to be cleaned?: Yes. Just book a home size reflecting the subset of rooms you desire cleaned and please indicate which rooms those are in the "Home Access Instructions / Logistical Notes / Other Notes" portion of our booking platform.
Do I have to be home for a cleaning?: No. You can always arrange a key drop-off or buzz our employees in. You may also book our first cleaning of the day to let us in before work. Please just detail anything we need to know about accessing your place in the "Home Access Instructions / Logistical Notes / Other Notes" portion of our booking platform.
Do you clean offices?: Yes. Click here, select your location, and scroll down to find our Office / Building services.
Is Well-Paid Maids pet friendly?: Yes! We love pets and pet owners. There is no extra charge for homes with pets. Please leave any special pet-related instructions in the "Home Access Instructions / Logistical Notes / Other Notes" portion of our booking platform.
Do you bring your own supplies and equipment?: Yes. We bring our own equipment and cleaning products. All of our cleaning products can be viewed on the Products Used page.
What is included in a cleaning?: All interior rooms will be cleaned. Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning. Additional items, such as refrigerator or microwave interiors, can be added through our booking platform.

For the purposes of booking, please know that we do not distinguish between half bathrooms and full bathrooms. While full bathrooms do contain extra items, this is not the critical factor impacting how long a bathroom takes to clean.
What should I know about cancelling/rescheduling?: If your cleaning is more than 3 business days away, you can reschedule or cancel your appointment yourself using the buttons in your confirmation email.

If your cleaning is less than 3 business days away, email us at support@wellpaidmaids.com in DC or help@wellpaidmaids.com in NYC.

We levy a $150 late cancellation/rescheduling fee to cover your cleaner's missed shift and protect their income.

Please note that recurring customers on a set schedule are exempt from this fee.
Who works for Well-Paid Maids?: Check out our team on the About Us page.
How can I be sure my payment data is kept safe?: Our website uses SSL encryption to keep all your information safe. In addition, all payments are processed through Stripe, ensuring that your card information goes through their systems, not ours.
Where do you operate?: DC Metropolitan Area: This service area.

New York City: Manhattan, Brooklyn, Queens, and the Bronx.
What is your satisfaction guarantee?: If you're not satisfied, we’re not satisfied. If there is a problem with your cleaning, please give us a call to schedule a free follow-up cleaning.

Health & Safety

Do you do construction, renovation, or repair clean-ups?: No. Construction, renovation, or repair clean-ups could unsafely expose our employees to harmful substances such as asbestos particles or lead paint dust. Please hire another company that provides their employees with the equipment and training necessary for cleaning up after construction.
Are all employees subject to a background check?: Yes. We use GoodHire, a leading background check provider, to evaluate all of our prospective employees.
Does Well-Paid Maids use safe / green cleaning products?: Yes. We select products based on their evaluation from the Environmental Working Group, the leading rating organization regarding product safety. We use the safest option available in each product category.

Legal & Liability

What insurance does your company have?: We are covered via Erie Insurance for general liability.
What happens if something breaks during a cleaning?: Our general liability insurance will cover damages up to $500,000 per incident. If anything goes wrong during your cleaning, please give us a call.

Mission

Why does Well-Paid Maids pay their workers significantly above the industry average?: Like many people, Well-Paid Maids wants the world we live in to reflect our values. Our company pays its workers a living-wage because we believe no one working a full-time job should live in poverty.
Where can I go to learn about other living-wage employers?: Check out Living Wage For US, a national living-wage accreditation program.
Are your employees unionized?: No. But, because our company supports the labor movement and collective bargaining, we do not oppose our employees forming a union.